Guarantee - Return - Refund
Communicating with us directly is so much easier, don't hesitate :)
Used nappies and accessories:
Washable nappies and used accessories are guaranteed 30 days after purchase or receipt. This is what I call my "I'm human" guarantee.
Indeed, although I inspect the layers carefully, it may be that I have not seen a defect or breakage on the PUL in particular.
Contact me if necessary for a refund or an exchange :)
New diapers and accessories:
RETURNS and CANCELLATION
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Any article which is not in its original state, which is damaged or which presents certain missing parts for reasons which are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then contact the entity that issued your credit card, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after performing all these steps, you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only items at current price can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to email@example.com and send your article to: 291 rue Alexandre, # 101, Sherbrooke, QC, J1H 4S8, Canada .
If the returned item was identified as a gift during the purchase and it was sent to you directly, you will receive a gift credit with a value equal to that of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.
If the item was not identified as a gift upon purchase, or if the gift donor preferred to receive the item first and offer it to you later, we will send a refund to the gift donor and it will know that you have returned the item.
To return a product, you must send it by mail to: 291 rue Alexandre, # 101, Sherbrooke, QC, J1H 4S8, Canada.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued at more than $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.